BILLING, REFUNDS & CHARGEBACK POLICY

Payments are processed by third-party payment service providers. We do not store full card details on our systems. Transactions are encrypted and may be subject to verification procedures required by your bank or payment provider.

All prices are displayed in euros (€), unless stated otherwise at checkout.

When you complete a purchase, you authorize us and our payment processor to charge the selected payment amount.

CKC (C-kata Coins) are typically delivered automatically and made available for immediate use after successful payment.

If, for any reason, CKC cannot be delivered within the expected timeframe, we will notify you of the revised delivery timeframe and provide you with the option to cancel the purchase and receive a refund.

CKC are non-transferable virtual credits usable only within C-kata.

CKC are not cryptocurrency, not tradable, and not redeemable for cash.

CKC have no monetary value outside the platform.

CKC may only be used to unlock access to tasks and paid features inside the Service.

Refunds may be granted only in the following circumstances:

Refunds are not normally available when CKC were properly delivered and remain available for use.

If a paid action fails due to a confirmed technical error on our side, we may at our discretion:

To assess a technical-failure claim, we may review transaction logs and system diagnostics.

All refund requests must be submitted within 30 calendar days from the date of the relevant transaction.

To request a refund or report a billing issue, contact: [email protected]

Please include:

Before initiating a chargeback with your bank or card issuer, you should first contact our support team so we can attempt to resolve the issue.

If a chargeback is initiated, we may provide records to the payment provider or card network to demonstrate delivery and transaction legitimacy. Where permitted by law, we may restrict account access while an active dispute is under review.