BILLING, REFUNDS & CHARGEBACK POLICY
Last updated: 06.03.2026
1. Payment Processor Disclosure
Payments are processed by third-party payment service providers. We do not store full card details on our systems. Transactions are encrypted and may be subject to verification procedures required by your bank or payment provider.
2. Billing Information
All prices are displayed in euros (€), unless stated otherwise at checkout.
When you complete a purchase, you authorize us and our payment processor to charge the selected payment amount.
CKC (C-kata Coins) are typically delivered automatically and made available for immediate use after successful payment.
3. Status of CKC
CKC are non-transferable virtual credits usable only within C-kata.
CKC are not cryptocurrency, not tradable, and not redeemable for cash.
CKC have no monetary value outside the platform.
CKC may only be used to unlock access to tasks and paid features inside the Service.
4. Refund Eligibility
Refunds may be granted only in the following circumstances:
You were charged successfully but CKC were not delivered to your account.
A confirmed technical failure prevented delivery or proper use of the purchased CKC.
Duplicate billing or an obvious billing error occurred.
A refund is otherwise required by applicable consumer protection law.
Refunds are not normally available when CKC were properly delivered and remain available for use.
5. Technical Failure Credits
If a paid action fails due to a confirmed technical error on our side, we may at our discretion:
Re-credit the affected CKC to your account; or
Issue a refund to the original payment method where re-credit is not possible or not appropriate.
To assess a technical-failure claim, we may review transaction logs and system diagnostics.
6. Refund Request Window
All refund requests must be submitted within 30 calendar days from the date of the relevant transaction.
7. How to Request a Refund
To request a refund or report a billing issue, contact: [email protected]
Please include:
Your account email address.
Transaction date and amount.
Receipt or payment reference.
A clear description of the issue.
8. Chargebacks
Before initiating a chargeback with your bank or card issuer, you should first contact our support team so we can attempt to resolve the issue.
If a chargeback is initiated, we may provide records to the payment provider or card network to demonstrate delivery and transaction legitimacy. Where permitted by law, we may restrict account access while an active dispute is under review.